Answer website chats and follow up
A chat from your website is a conversation in Messages like any other. Here is how to reply fast, book them, and keep the lead.
Part of Website Chat.
Reply
New chats wait at the top of your dashboard and in Messages under the Website filter.
Turn on Messages from clients under Settings, then Notifications, and the ping sound, so you hear them while you work.
Your reply shows in the visitor's panel at once, and by email if they gave one.
Book them
Share one of your booking pages as a card. The visitor picks a day and time, answers your questions, and pays, all inside the chat panel on your site.
Keep the lead
A visitor who gives an email becomes a contact under Scheduler, then Contacts, marked as a website lead. With an email tool connected, add them to a list in one press.
A hidden field on the first screen traps bots, so almost everything that reaches you is a person.
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Answer client questions in Messages
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Use the chat button in the corner. A real person at PAWCAP answers.
Updated Mon, Nov 2, 2026